Contact Us
We would love to hear from you. Whether you have a question about an order, a product, or anything else — our team is here to help.
We respond to all emails within 1–2 business days (Monday–Friday, 9:00 AM – 6:00 PM EST).
Business Information
Business Name: Velorra
Business Email: support@velorra.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 181 Dairy Rd, Kahului, Hawaii 96732, United States
Order Inquiries
Please include your order number in your email so we can assist you as quickly as possible.
Returns and Refunds
To start a return, please see our Return and Refund Policy or email us directly.
Shipping Questions
For shipping inquiries, please see our Shipping Policy or reach out by email.
Tracking Your Order
To track your package, visit our Track Your Order page.