Privacy Policy

Last updated: July 5, 2026

Velorra ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website or make a purchase.

1. Information We Collect

Information You Provide

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via PayPal or Venmo — we never store your payment details)
  • Order history and product preferences
  • Messages and inquiries sent to us

Information Collected Automatically

  • IP address, browser type, operating system
  • Pages visited, time spent, referring URLs
  • Cookie data and analytics (via Google Analytics and Shopify analytics)

2. How We Use Your Information

  • To process, fulfill, and ship your orders
  • To send order confirmations, shipping notifications, and delivery updates
  • To respond to customer service inquiries
  • To prevent fraud and ensure website security
  • To improve our product offerings and website experience
  • To send marketing emails — only if you have opted in; you may unsubscribe at any time

3. Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with:

  • Shipping carriers (USPS, UPS, FedEx) to fulfill your orders
  • Payment processors (PayPal, Venmo) to process transactions securely
  • Analytics providers (Google Analytics) to understand site usage
  • Law enforcement if required by applicable law

4. Cookies & Tracking

We use cookies to maintain your shopping cart, remember preferences, and analyze site traffic. You can disable cookies in your browser settings; however, some features may not work correctly. We respect Do Not Track signals where applicable.

5. Data Retention

We retain your order and account information for as long as necessary to fulfill our legal and business obligations, typically up to 7 years for financial records.

6. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and opt out of marketing communications at any time.

To exercise these rights, email: support@velorra.store

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance.

Contact Us

Business Name: Velorra

Business Email: support@velorra.store

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 181 Dairy Rd, Kahului, Hawaii 96732, United States